Our services
Operating Model Reset
A practical operating model intervention for organisations where roles, structures, services, governance and technology no longer support the strategy.
Typical duration
4 to 8 weeks · £20,000 to £30,000
Best used when
Cost, duplicated responsibility, slow decisions or fragmented delivery point to a structural cause.
Primary outputs
Service and operating model blueprint · decision and ownership map · responsibility map · governance rhythm · capability impact view · implementation roadmap
Expected outcome
A clear operating model and an implementation route that leadership can execute.
When to use this
Business conditions: rising cost without value; accumulated layers; fragmented ownership; discussion without decisions; post-acquisition duplication; disconnected technology and operations; an organisation shaped for an earlier strategy.
What it addresses
Designed: service boundaries; outcomes and measures; capabilities; accountable ownership; decision rights; governance; information flows; supplier responsibilities; enabling technology; transition sequence.
Connect the redesigned model to the change needed to implement it.
An operating model blueprint describes how services, responsibilities, governance and information should fit together.
Felmor Compass can connect that design to the initiatives, dependencies and proposed timing required to put it into practice. Where appropriate, the platform is used to create a shared implementation view rather than leaving the target model as a standalone document.
Capabilities affected
Accountability changes
Enabling initiatives
Cross-functional dependencies
Implementation scenarios
Published implementation roadmap
Example Outputs
Examples are illustrative and do not represent a named client engagement.
Illustrative operating model blueprint
A readable service, accountability and governance view.
Illustrative decision and ownership map
An executable view of authority, decisions and the transition route.
Five phases: frame the business outcome; establish operating reality; define choices and principles; build and test the model; agree implementation and ownership.
What happens: Mapping where decisions currently sit and get stuck; working with leadership to assign one accountable owner per priority decision; establishing a review rhythm your team can run independently.
Client inputs: active executive sponsor; operating, financial and organisational evidence; accountable leader participation; structures, service maps and governance material; willingness to make decisions.
Not included: workforce consultation; employment-law advice; detailed job descriptions; large-scale process mapping; technology procurement; full implementation unless separately contracted.
How it works
1
Understand
Review context, evidence and key stakeholder perspectives.
2
Analyse
Identify what matters most, what is blocking progress and why.
3
Synthesize
Bring clarity, connect the dots and agree priorities.
4
Deliver
Deliver practical outputs and a clear way forward.
5
Embed
Ensure outputs are understood and ready to use.
Ready to take the next step?
Let’s discuss your issue and how we can help you move forward with clarity.